Alarm Response Operator
Bardwood Support Services are now looking for an officer that can demonstrate the confidence, experience, drive, flexibility and determination to provide the highest standard of operational service within a busy environment. The ideal candidate will possess the skills to deliver an effective and efficient service to the client.
FULL TIME// Average 42 hours per week over a 4 week rotating shift pattern. (Apply online only) nights, (Apply online only) days
Roles and Responsibilities
·The role requires the use of multiple computer and telephone systems to provide appropriate responses to signals from remote alarm installations across the Estate. Ensuring all Alarms and CCTV activations are handled in an efficient manner using relevant Action Plans, contacting Police and Keyholders if required.
·You will be expected to answer a variety of inbound calls from both customers and alarm engineers in a busy control room and deal with their requests as appropriate
·Assists with day to day support in relation to ARC Systems including PAC enquiries and ensure that the service is sustained 24/7; this includes server status, data storage, system action plans are correct and applicable; ensure that any concerns are escalated.
·To be responsible for escalating and raising Work Orders for Engineering and defective security equipment on site.
·You will operate within set procedures using specially designed computer software and full in-house training and mentoring will be given
Rates:£9.65, per hour
You must have:
·5 year checkable work history
·Valid SIA badge
·Excellent customer service
·Security experience is not essential, however you must have a valid SIA badge
·Good knowledge of Fire and Emergency procedures
·Excellent customer service skills
·Enthusiastic in delivering service excellence
·Possess the ability to work under pressure
·Display a polite and professional attitude to internal and external guests
·The ability to work independently or as a team
·Strong interpersonal skills
We are looking for Security Officers to start as soon as possible
For an immediate interview for this Security Officer role, please apply today